200 jobs created at new NHS call centre

Nicholson House, Lime Kiln Road, Stoke Gifford, Bristol.

Almost 200 jobs are being created in Stoke Gifford with the opening of a call centre run by Harmoni, the country’s largest provider of urgent care services.


Harmoni has been awarded the contract to run the new NHS 111 service by NHS Bristol, North Somerset and South Gloucestershire. NHS 111 is being introduced to make it easier for people to access local NHS healthcare services. 111 can be called at any time when medical help is needed fast but it’s not a 999 emergency. The service will be available for local residents from 1st April 2013.

Harmoni has acquired Nicholson House in Lime Kiln Road, formerly occupied by the Audit Commission, and recruitment is now underway to establish a team to develop and run the service.

Liz Hill, Recruitment Officer at Harmoni, said:

“We are absolutely delighted to have won the contract and to have the opportunity to bring all these jobs to the area. We are looking for 150 health advisors, 35 clinical advisors plus supervisors and support staff.”

“Health advisers will be the first point of contact for people phoning 111. They will ideally have a customer service background and will undergo training in the NHS Pathways system. Clinical advisors will be an integral part of the team, providing support and guidance for the health advisors and assisting people who phone in with complex care needs or long-term conditions. They will be registered nurses or paramedics with significant care or emergency care experience.”

“We will be bedding in the service from February prior to it going live for the public to use on 1st April. We can offer flexible working hours so hope to be attractive to a large number of people.”

Further information can be obtained at www.harmoni.co.uk/careers/nhs-111-jobs.

Related link: Jobs in Stoke Gifford (The Journal)

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